![]() ![]() In Afghanistan and Syria, for example, the average review time for reported content was 17 days, in part because Meta at times has struggled to hire language experts globally. This wasn't an opportunity that the general public enjoyed, though. Potentially problematic content is flagged, either by automated processes or when a human reports questionable content, and then a decision is made by an outsourced contractor or automated algorithm on the nature of the content.īut for a privileged few, the cross-check program activated a different, more human process.įor those "entitled entities," the first step was a review by a specific team of Meta employees and contractors who had a degree of "language and regional expertise" on the content they were moderating. Meta processes "about a thousand technical corrections per day."įor most users, content moderation on Facebook and Instagram was historically straightforward. That system, called "technical corrections" internally, are automatic exceptions for a preselected list of content policy violations for a certain group of users. Meta told the Oversight Board that it "does have a system that blocks some enforcement actions outside of the cross-check system." The report found that potentially offensive content could remain on the site for hours, possibly even days, if the user was part of the special VIP program. In a 57-page report, the Board excoriated what it found to be a program that promoted an unequal system that offered "certain users greater protection than others." The program delayed the removal of content that potentially violated Meta's rules, and failed to even establish how effective the special-track program was, compared to standard content moderation processes. ![]() ![]() 2021, as part of a broader expose by the Journal into whistleblower Frances Haugen's allegations. The existence of the special VIP review program called "cross-check," or XCheck, was first reported by The Wall Street Journal in Sept. It weighed in on the banning of former President Donald Trump, in the wake of the Jan. In 2020, Meta, then known as Facebook, established an Oversight Board at the direction of CEO Mark Zuckerberg. ![]()
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